If your tracking number is pending at the moment, (don't worry) it's not available in the carrier's system yet. Generally, after the item has been sent, it will be processed and enter tracking information by the carrier. There might be a delay between these scanning events and tracking availability the carrier's system. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.

Tracking numbers are usually updated within 5-7 business days after your order is processed :)

If your tracking number doesn't get any updates don't worry ;) some of our products ships overseas and gets updated when it arrives in our customer's destination country.

If the number says that you have received the order but you have not, it is likely that your order is being processed by your postal service.

For further info please contact our Customer Centre at: [email protected]